{"id":3694,"date":"2023-09-24T12:38:00","date_gmt":"2023-09-24T10:38:00","guid":{"rendered":"https:\/\/nilaconseil.com\/templates\/?page_id=3694"},"modified":"2023-09-24T12:38:05","modified_gmt":"2023-09-24T10:38:05","slug":"get-help","status":"publish","type":"page","link":"https:\/\/nilaconseil.com\/templates\/get-help\/","title":{"rendered":"Get Help"},"content":{"rendered":"\n<p class=\"justify\">If the template you downloaded does not work properly, please check the following:<\/p>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">You did not unzip the file before opening it<\/summary><div class=\"ab-accordion-text\">\n<p>For faster download the templates are sent in a compressed format (.zip files). You must extract the zip file before using the template.<\/p>\n\n\n\n<p>To unzip the file: Right click on the zip file and select \u201cExtract All\u2026.\u201d You will see a message that will ask you where you want to save the extracted files.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">There are empty rows at the end of one or more tables<\/summary><div class=\"ab-accordion-text\">\n<p>Make sure you <strong>do not leave any empty row<\/strong> on any table: Check each Excel sheet.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">There is missing data<\/summary><div class=\"ab-accordion-text\">\n<p>1- Read the \u201cUser Guide\u201d sheet to find out what data to enter and how to enter it.<br>2- Use table&#8217;s AutoFilter to filter your data and check if there is missing ones. Example: filter the \u201cStart Date\u201d column to check if there is (empty) Start Dates.<br>3- Enter the missing data.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">There are data entry errors<\/summary><div class=\"ab-accordion-text\">\n<p>Example of an entry error on Invoice Date: &#8220;10\/08\/223&#8221; instead of &#8220;10\/08\/2023&#8221;.<\/p>\n\n\n\n<p>Example of an entry error on Payment Term: \u201c30 days\u201d instead of the number \u201c30\u201d.<\/p>\n\n\n\n<p>If you copy data from another file, special characters or non-printable characters may be present in the data. Dates, for example, will not be recognized as \u201cDate\u201d data by Excel.<\/p>\n\n\n\n<p>If you are importing data from another file, always make sure to paste only the \u201cValues\u201d:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Copy the data with the shortcut key CTRL+C<\/li><li>On the destination cell, use the shortcut key CTRL+ALT+V, then select the \u201cValue\u201d option.<\/li><\/ul>\n\n\n\n<p>Otherwise, first copy and paste the data into a text editor such as Notepad++, before copying\/pasting it into Excel from Notepad++.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">There are duplicates<\/summary><div class=\"ab-accordion-text\">\n<p>Some data must be unique, one per row. Example: Employee ID, Training ID, Skill Label, Registration Number, etc.<\/p>\n\n\n\n<p>Read the \u201cUser Guide\u201d sheet to find out what data to enter and how to enter it.<\/p>\n<\/div><\/details><\/div>\n\n\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:atomic-blocks\/ab-accordion --><\/p>\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\">\n<details open=\"open\">\n<summary class=\"ab-accordion-title\">You deleted all rows of a data table before entering your data<\/summary>\n<div class=\"ab-accordion-text\"><!-- wp:paragraph {\"className\":\"justify\"} --><p><\/p>\n<p>There are formulas on the rows or data tables.<\/p>\n<p>It is necessary that you do not delete all the rows of data tables: Leave at least 1st row then replace sample data with your data.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>\n<\/details>\n<\/div>\n<p><!-- \/wp:atomic-blocks\/ab-accordion --><\/p>\n<p><!-- wp:atomic-blocks\/ab-accordion --><\/p>\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\">\n<details open=\"open\">\n<summary class=\"ab-accordion-title\">You left the template sample data<\/summary>\n<div class=\"ab-accordion-text\">\n<p>Make sure the tables contain only your company&#8217;s data. Check each Excel sheet.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<p><!-- \/wp:atomic-blocks\/ab-accordion --><\/p>\n<p><!-- wp:atomic-blocks\/ab-accordion --><\/p>\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\">\n<details open=\"open\">\n<summary class=\"ab-accordion-title\">You have not selected the current year on the Dashboard<\/summary>\n<div class=\"ab-accordion-text\"><!-- wp:paragraph --><p><\/p>\n<p>On the Dashboard, make sure to select the current year on the &#8220;Date&#8221; slicer. Example, select 2023 if it is 2023.<\/p>\n<p>Make sure that you have previously entered\/imported the data for the year 2023.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>\n<\/details>\n<\/div>\n<p><!-- \/wp:atomic-blocks\/ab-accordion --><\/p>\n<p><!-- wp:atomic-blocks\/ab-accordion --><\/p>\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\">\n<details open=\"open\">\n<summary class=\"ab-accordion-title\">You have made changes that cause malfunctions<\/summary>\n<div class=\"ab-accordion-text\"><!-- wp:paragraph {\"className\":\"justify\"} --><p><\/p>\n<p>Sometimes users can break analyses, for example by deleting a column or overwriting formulas.<\/p>\n<p>We recommend downloading the file again from your <a href=\"https:\/\/nilaconseil.com\/templates\/my-account\/\">account<\/a>.<\/p>\n<p>As a precaution: When downloading the file, keep one version of the file and work on a copy.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>\n<\/details>\n<\/div>\n<p><!-- \/wp:atomic-blocks\/ab-accordion --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Also, please check that:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:atomic-blocks\/ab-accordion --><\/p>\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\">\n<details>\n<summary class=\"ab-accordion-title\">You are using a Windows PC, not a MAC<\/summary>\n<div class=\"ab-accordion-text\"><!-- wp:paragraph --><p><\/p>\n<p>The templates work only on Windows PC, they do not work on MAC.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>\n<\/details>\n<\/div>\n<p><!-- \/wp:atomic-blocks\/ab-accordion --><\/p>\n<p><!-- wp:atomic-blocks\/ab-accordion --><\/p>\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\">\n<details>\n<summary class=\"ab-accordion-title\">You are using Microsoft Excel 2016 or higher with Power Pivot add-in<\/summary>\n<div class=\"ab-accordion-text\"><!-- wp:paragraph --><p><\/p>\n<p>\ud83d\udc49\ud83c\udffc Watch&nbsp;<a href=\"https:\/\/youtu.be\/-3U0Om5d_JU\" target=\"_blank\" rel=\"noopener\">this video<\/a> to find out if your Excel version includes the Power Pivot add-in.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>\n<\/details>\n<\/div>\n<p><!-- \/wp:atomic-blocks\/ab-accordion --><\/p>\n<p><!-- wp:atomic-blocks\/ab-accordion --><\/p>\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\">\n<details>\n<summary class=\"ab-accordion-title\">You have enabled Macros<\/summary>\n<div class=\"ab-accordion-text\"><!-- wp:paragraph --><p><\/p>\n<p>1- In Windows Explorer: right-click the template file, choose \u201cProperties\u201d then check &#8220;Unblock&#8221; checkbox.<br>2- Then, when opening the Excel file, Activate the content: Click on &#8220;Enable Content&#8221; button.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div>\n<\/details>\n<\/div>\n<p><!-- \/wp:atomic-blocks\/ab-accordion --><\/p>\n<p><!-- wp:quote {\"className\":\"justify\"} --><\/p>\n<blockquote class=\"wp-block-quote justify\">\n<p><!-- wp:paragraph --><\/p>\n<p>If, despite everything, you are unable to get the downloaded product to work, please <a title=\"mailto:contact@nilaconseil.com\" href=\"mailto:contact@nilaconseil.com\">email us<\/a>&nbsp;the file and describe the difficulties encountered.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/blockquote>\n<p><!-- \/wp:quote --><\/p>\n<p><!-- wp:separator {\"opacity\":\"css\"} --><\/p>\n<hr class=\"wp-block-separator has-css-opacity\"><!-- \/wp:separator --><p><\/p>\n<p><!-- \/wp:atomic-blocks\/ab-accordion --><\/p>","protected":false},"excerpt":{"rendered":"<p>If the template you downloaded does not work properly, please check the following: You deleted all rows of a data table before entering your&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/fullwidth.php","meta":{"footnotes":""},"class_list":["post-3694","page","type-page","status-publish","hentry"],"aioseo_notices":[],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/nilaconseil.com\/templates\/wp-json\/wp\/v2\/pages\/3694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nilaconseil.com\/templates\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nilaconseil.com\/templates\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nilaconseil.com\/templates\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nilaconseil.com\/templates\/wp-json\/wp\/v2\/comments?post=3694"}],"version-history":[{"count":2,"href":"https:\/\/nilaconseil.com\/templates\/wp-json\/wp\/v2\/pages\/3694\/revisions"}],"predecessor-version":[{"id":3697,"href":"https:\/\/nilaconseil.com\/templates\/wp-json\/wp\/v2\/pages\/3694\/revisions\/3697"}],"wp:attachment":[{"href":"https:\/\/nilaconseil.com\/templates\/wp-json\/wp\/v2\/media?parent=3694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}