Customer Complaint Management Dashboard & AI Summary Prompt
59€
A ready-to-use Excel dashboard to track, analyze, and improve complaint handling performance in one place. Automatically monitor complaint volume, backlog, SLA compliance, resolution time, and trends with dynamic KPIs and charts.
Identify critical issues by priority, aging, category, product, and root cause. Includes a built-in AI prompt to instantly generate executive summaries and actionable recommendations.
A ready-to-use Excel dashboard designed to track, analyze, and improve customer complaint handling performance — without complex tools or ongoing subscriptions.
This Customer Complaint Management Dashboard gives you instant visibility into complaint volume, backlog risk, SLA compliance, and resolution performance. Simply enter your data, and all KPIs, charts, and reports update automatically.
What You Get
Operational & Backlog Overview
Monitor daily incoming complaints, resolved tickets, open backlog, SLA compliance, and median resolution time.
Backlog Risk Analysis
Visualize open complaints by priority, aging bucket, and category to focus on critical and delayed cases.
Complaint Trends & Root Cause Analysis
Identify top complaint drivers by product, reason, and root cause, with 7-day and monthly trend tracking.
Detailed Drill-Down Table
Instantly spot urgent, high-risk complaints that need immediate action.
Built-in AI Executive Summary Prompt (Bonus)
Copy-paste the included prompt into any AI tool to instantly generate a management-ready executive summary and actionable recommendations.
Key Benefits
- Automated KPIs, charts, and conditional formatting
- Minimal manual work once data is entered
- Centralizes complaint data and saves hours of reporting time
- Supports SLA monitoring, audits, ISO compliance, and continuous improvement
Ideal For
Customer Service & CX Teams • Support & Help Desks • Quality & ISO Compliance • HR & Internal Complaint Handling • IT Support • Operations & Process Improvement Teams
Why This Dashboard?
- Professional, clean, and highly effective — this dashboard helps you:
- Improve complaint resolution performance
- Enhance customer satisfaction
- Make data-driven decisions
- Reduce backlog risk
- Meet compliance and audit expectations
Perfect for teams that want powerful insights, fast — directly in Excel.
Video:
Template Requirements and How to Use:
- Works on PC with Windows.
- Does not work on MAC.
- Requires Microsoft Excel 2019 or higher
- Memory (RAM) 4 GB or more recommended.
- Allow Macros to run (enable content when opening file).
- Ready-to-use template, just enter or import your data.
- Dashboard ready to be printed.
- Instructions on the Excel file”User Guide”.
Customizable template:
Colors, fonts, and all style attributes can be changed to suit your needs. If you want to make changes on your own, just enter the password included with the file to unlock the template.
Included in the download:
- A template with sample data
- An empty template, ready to receive your data
- A user guide
Download link:
- Downloads are available from your account once your payment is confirmed.
Warning:
We have put a lot of effort into providing you with a quality work tool at a reasonable price. We kindly ask you to respect the copyright so that we can continue to exist, develop and improve our services. Thank you.
Once purchased, it is prohibited to resell, redistribute, sublicense, assign or transfer this file to anyone in any form. Please read our terms and conditions before purchasing this product.
| Software | Microsoft Excel |
|---|
